Política de reembolso
Returns & Refunds
We want you to feel confident shopping with us. If something isn’t right, we’re here to help.
30-Day Easy Returns
You have 30 days from the date of delivery to request a return.
To be eligible:
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The item must be unused and in the same condition you received it
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It must be returned in its original packaging
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Proof of purchase (order number or receipt) is required
To start a return, simply email us at:
Please include your order number and a short description of the reason for return. We’ll reply within 1–2 business days with clear next steps.
Damaged or Incorrect Items
We carefully inspect our products, but if something arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Email info@digitalstudioshop.com with:
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Your order number
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A brief description of the issue
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Clear photos of the item and packaging
We’ll resolve it quickly, whether that means sending a replacement or issuing a refund.
Your satisfaction matters to us.
Exchanges
Need a different item?
The fastest way is to return the original product (once approved) and place a new order for the item you prefer. This ensures you receive it as quickly as possible.
EU Customers – 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.
Items must be unused and returned in original packaging with proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved:
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Your refund will be issued to your original payment method
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Please allow up to 10 business days for processing
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Banks may take additional time to reflect the refund
If you have any concerns about your refund, just email us at info@digitalstudioshop.com, we’re happy to help.